Privacy Policy

1. Introduction

jus77 ("we", "us", "our", "the Platform") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you access or use our online gaming platform, including all websites, mobile applications, and related services (collectively, "the Service").

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy, which govern your use of the jus77 platform. By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We are committed to compliance with international data protection standards including the General Data Protection Regulation (GDPR) and applicable Indonesian privacy regulations. Your trust is paramount to us, and we implement bank-level security measures to ensure your personal and financial information remains completely secure.

2. Information We Collect

We collect various types of information to provide, maintain, and improve our services, ensure regulatory compliance, prevent fraud, and deliver a personalized gaming experience.

2.1 Information You Provide Directly

When you register for a jus77 account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification number (KTP, passport, or driver's license)
• Contact Information: Email address, phone number, residential address, postal code
• Financial Information: Bank account details, e-wallet account information, payment method preferences, transaction history
• Account Credentials: Username, password (stored in encrypted form), security questions and answers
• Verification Documents: Copies of government-issued ID, proof of address (utility bills, bank statements), selfie photographs for identity verification (KYC)

2.2 Information Collected Automatically

When you use the jus77 platform, we automatically collect certain technical and usage information:

• Device Information: IP address, device type, operating system, browser type and version, mobile device identifiers, screen resolution
• Usage Data: Pages visited, time spent on pages, clickstream data, game history, betting patterns, session duration, login timestamps
• Location Data: Approximate geographic location derived from IP address (required to verify eligibility and comply with jurisdictional restrictions)
• Communication Records: Records of your interactions with customer support including chat logs, email correspondence, and support tickets

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors, identity verification services, fraud prevention agencies, and credit reference agencies. This information helps us verify your identity, prevent fraud, and comply with anti-money laundering (AML) regulations.

3. How We Use Your Information

We process your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and managing your gaming account
• Processing deposits, withdrawals, and payment transactions
• Providing access to gaming services including sports betting, casino games, and slot machines
• Maintaining accurate records of your betting history, transaction history, and account balance
• Communicating with you about your account, transactions, and service updates

3.2 Regulatory Compliance and Legal Obligations

• Verifying your identity and age to comply with age restriction requirements (21+ only)
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detecting and preventing fraud, money laundering, and other illegal activities
• Maintaining records required by gaming regulators and licensing authorities
• Responding to legal requests, court orders, and law enforcement inquiries

3.3 Platform Security and Fraud Prevention

• Monitoring for suspicious account activity, betting patterns, and fraudulent transactions
• Detecting and preventing bonus abuse, collusion, and other forms of cheating
• Protecting against unauthorized access, hacking attempts, and cyberattacks
• Maintaining the integrity and fairness of gaming outcomes
• Enforcing our Terms and Conditions and taking action against violations

3.4 Responsible Gaming

• Implementing responsible gaming tools including deposit limits, loss limits, and self-exclusion
• Monitoring betting behavior for signs of problem gambling
• Providing resources and support for users who may be experiencing gambling-related issues
• Complying with responsible gaming regulations and promoting safer gambling practices

3.5 Marketing and Personalization

• Sending promotional offers, bonus opportunities, and marketing communications (with your consent)
• Personalizing your gaming experience based on your preferences and play history
• Recommending games, betting markets, and features relevant to your interests
• Conducting market research and analyzing user behavior to improve our services

You may opt out of marketing communications at any time by updating your preferences in your account settings or by clicking the unsubscribe link in promotional emails.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including payment processors (to process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay), identity verification services (for KYC compliance), customer support platforms, email service providers, data analytics services, and fraud prevention services. All service providers are contractually bound to protect your information and may only use it for the specific purposes we authorize.

4.2 Legal Requirements and Compliance

We may disclose your information when required by law, in response to valid legal processes (subpoenas, court orders, legal investigations), to protect the rights, property, or safety of jus77, our users, or the public, to detect, prevent, or address fraud, security issues, or technical problems, and to enforce our Terms and Conditions and other policies.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the Platform of any such change in ownership or control of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security Measures

Protecting your personal and financial information is our highest priority. We implement comprehensive security measures that meet or exceed international banking standards:

5.1 Encryption and Secure Transmission

All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption, the same technology used by major financial institutions. This ensures that your login credentials, payment information, and personal data cannot be intercepted by unauthorized parties during transmission.

5.2 Data Storage Security

Personal information stored on our servers is encrypted at rest using AES-256 encryption. Access to sensitive data is strictly limited to authorized personnel who require it to perform their job functions. All access is logged and monitored for security purposes.

5.3 Access Controls and Authentication

We implement multi-factor authentication, role-based access controls, regular security audits and penetration testing, automated intrusion detection and prevention systems, and secure password storage using industry-standard hashing algorithms. Your password is never stored in plain text or accessible to our staff.

5.4 Payment Security

All payment transactions are processed through PCI DSS (Payment Card Industry Data Security Standard) compliant systems. We do not store complete credit card numbers or bank account passwords. Payment credentials are tokenized and encrypted for maximum security.

5.5 Regular Security Updates

Our security infrastructure is continuously monitored and updated to protect against emerging threats. We conduct regular security assessments, vulnerability scans, and third-party security audits to maintain the highest protection standards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Active Accounts: Personal information for active accounts is retained as long as your account remains open and active.

Closed Accounts: When you close your account, we retain certain information for a period of seven (7) years to comply with regulatory requirements, anti-money laundering laws, and tax regulations. This includes identity verification documents, transaction records, and betting history.

Marketing Data: If you opt out of marketing communications, we will retain your contact information on our suppression list to ensure we do not contact you again.

Legal Holds: In cases involving pending legal disputes, investigations, or regulatory inquiries, we may retain relevant information beyond standard retention periods until the matter is resolved.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your account information directly through your account dashboard. For additional information, contact our privacy team.

7.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly in your account settings. For changes to verified information (name, date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal information under certain circumstances. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements.

7.4 Right to Restrict Processing

You may request that we restrict processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications in your account settings.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our privacy team at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication, security, and session management
• Performance Cookies: Collect information about how you use the Platform to help us improve performance and user experience
• Functional Cookies: Remember your preferences, settings, and choices to provide a personalized experience
• Analytics Cookies: Help us understand user behavior, traffic sources, and page performance

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect the functionality of the Platform and limit your ability to use certain features.

9. Third-Party Services

The jus77 platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party services before providing personal information.

10. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our service providers and technology infrastructure are located. These countries may have data protection laws that differ from those in Indonesia.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data, including standard contractual clauses approved by data protection authorities, compliance with international data protection frameworks, and security measures equivalent to those described in this Privacy Policy.

11. Children's Privacy

The jus77 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under the legal age, we will immediately delete that information and close the associated account.

If you believe that a minor has created an account on jus77, please contact us immediately at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email to your registered email address or through prominent notice on the Platform at least 30 days before the changes take effect.

Your continued use of the Service following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected] (Privacy inquiries: include "Privacy" in subject line)
• Live Chat: Available 24/7 via the website
• Response Time: We aim to respond to all privacy inquiries within 48 hours

For formal privacy rights requests (access, rectification, erasure, etc.), please email [email protected] with "Privacy Rights Request" in the subject line and include your full name, registered email address, and specific request details. We will verify your identity before processing your request.